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HOW TO BUY
Clicking on “Buy”  , is like filling out a request form for something you want to put in your shopping basket.
If you want to buy more than one product, simply click on “Continue Shopping”.
If, on the other hand, you want to remove a product from your list, change the quantity to “0” and press “Calculate new total”.
When you have finished shopping, click on “Go to checkout”.
At this point you should complete your details and select your method of payment. You can choose between:
Payment in advance by bank transfer:
Payment by this method entitles you to a 5% discount on the total value of the purchase.
Our bank details are:
Account number (IBAN): ES39 0019 0497 62 4010036641
Swift bic code: BKBKESMMXXX
Credit card:
Payment by credit card is through “SSL”, a safe and secure server guaranteed by Deutsche Bank where all information sent through the internet is encoded.
We accept all major credit cards.     .
Do not send your credit card details though e-mail as it is not secure, but use the above mentioned method. We guarantee that every transaction carried out with Artelamina.com is 100% safe and secure.
DELIVERY
Delivery takes abetween 7 days and 30 days although goods usually arrive in about 10 days. We work with well-known, established delivery agents.
Delivery costs, payable by the customers, are as follows:
 23 for European Community.
11 for Iberian peninsula.
19.83 / $ 26.97 for Rest of destinations (25-35 days).
29.31 / $ 39.86 for Rest of destinations express (10-15 days).
Note:
There is no weight limit within the Spanish mainland.
These prices are not valid for large air consignments.
PACKAGING
The merchandise is securely packed to ensure it arrives at the delivery address in perfect condition.
REFUNDS
All merchandise is insured for transport. On delivery, the customer should check the packaging. If this is found to be damaged, the package should be refused and returned to the delivery company, informing them of the reason why.
If after opening the package the goods are found to be faulty, you have 24 hours to inform us. We will arrange for the package to be recollected at no extra cost.
If you are not satisfied with the goods, you have to inform us within 7 days. We will refund the cost of the item, (except delivery cost of sending and returning of goods) as long as it is returned in perfect condition. We cannot, however, offer a refund on made-to-measure orders.
TAXES
VAT is included in prices for Spain and the rest of the EEC.
For all other countries, VAT is deducted from the final price.
Clients in the Canary Islands, Ceuta, Melilla and all other countries must pay all customs charges.
SECURITY
There are two main considerations regarding security: One is for us to safeguard the personal details of all our customers and the other is for us to avoid any type of fraud. Artelamina.com, without doubt gives the first consideration the highest priority. Everything that you see on this site is written on normal web pages as there is no confidential information. However, the moment you press “Go to checkout” and then choose to pay by credit card, you are automatically sent to a secure site, run by the bank we deal with. It is here you are asked for your personal and credit card details. This page is with a verified and certified secure server and is protected by SSL. All details are encoded (using PGP) before being sent and only decoded on arrival at their destination.
Security Symbols:
 - Indicates our secure payment form.
In addition, you will also find the following symbols of security in the left or right corner of your search engine:
 - An open padlock indicates a standard server (Netscape only)
 - A closed padlock indicates a secure server (all other search engines).
SAFEGUARDING CLIENTS' DETAILS
At Artelamina.com, all information sent by our customers is saved onto a database but these details can only be downloaded by Artelamina.com through a restricted administration area. We use this information for normal administration tasks (delivery notes, invoicing, etc) and to send our Newsletter by e-mail to inform clients of our latest offers. Under no circumstances will they be used in any other way.
It is essential that consumers never include credit card details on an insecure server even if you have a digital signature for the receipt of your correspondence. We cannot accept this method of payment.
CUSTOMER SERVICES
We check all orders carefully, making sure that payment details are clear and authorised before sending the articles.
We make sure that all information provided by the customer is correct.
We insist that orders can only be sent to the address connected to the bank account or credit card holder.
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